Last updated: August 14, 2026
At Your English Prep, we are committed to delivering a high-quality IELTS preparation experience. Please read this Refund & Return Policy carefully before making a purchase. By completing a purchase on our platform, you acknowledge that you have read, understood, and agreed to the terms outlined below.
All purchases made on Your English Prep are final and non-refundable once a package has been activated or accessed. This applies to all subscription plans, mock test packages, and any other paid products or services available on our platform.
We strongly encourage all users to make use of our free trial before purchasing a package to ensure the platform meets your expectations and requirements.
We recognize that exceptional circumstances can arise. Refund requests will be considered on a case-by-case basis under the following conditions only:
If your payment was successfully charged by our payment gateway but no package was activated or opened in your account, you are eligible for a full refund.
If your purchased package contains defective content — including corrupted audio, broken tests, missing data, or technical errors that prevent normal use — you may be eligible for a refund or replacement.
Note: Refund eligibility is determined solely at the discretion of Your English Prep. Submitting a request does not guarantee a refund. Each case will be reviewed individually based on the evidence provided and the nature of the issue reported.
Package has been activated, opened, or accessed — even partially.
Change of mind, personal circumstances, or decision not to continue IELTS preparation.
Failure to achieve a desired band score or dissatisfaction with AI-generated scores.
Internet connectivity issues, device incompatibility, or third-party technical problems outside our control.
Accidental purchase by a household member or a third party using your account.
Requests submitted after 14 days from the date of purchase.
If you believe your situation qualifies under the eligible conditions above, please follow the steps below. Incomplete requests without supporting evidence may be delayed or declined.
Take a clear screenshot (SS) showing the issue — e.g., payment confirmation without package access, or the faulty content within the platform.
Reach out via our Contact page or email us directly at yourenglishprep@elvianlimited.com. Include your registered email, order details, and the screenshot.
Our team will personally review your case. We may reach out to you directly for additional information or clarification.
If your case meets our refund criteria, we will initiate the refund through our payment gateway partner. The full process typically takes 7–15 business days from the date of approval.
Request Review
1–3 business days
Our team will acknowledge your request and begin the internal review.
Case Resolution
3–7 business days
We will personally contact you with our decision and next steps.
Refund Processing
7–15 business days
Approved refunds are processed through our payment gateway partner per their applicable policy.
The total resolution process — from the date we receive your complete request — is ideally completed within 7 to 15 business days. Timelines may vary depending on the complexity of the case and the refund processing schedule of our payment gateway partner.
All approved refunds are processed through our third-party payment gateway partner. The actual credit back to your original payment method is subject to the refund processing timelines, terms, and conditions of that payment provider. Your English Prep is not responsible for delays caused by the payment gateway or your issuing bank once the refund has been initiated on our end.
Your English Prep reserves the right to update or modify this Refund & Return Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our platform after any changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically.
Have a question about your purchase or want to submit a refund request? Our support team is ready to help. Please include your registered email address, order reference, and a screenshot of the issue when reaching out.
Submit a Refund Request
We respond within 1–3 business days.